1
Active
3
Resolved
97%
Clean Rate
⚠️ Active Disputes
✅ Resolved
DIS-0041
✅ Resolved — In Your Favour
LL-1058 • Manchester → York
⏰ Late Delivery — traffic delay
£72
Resolution: Full payment released. LoadLink determined the delay was caused by a road closure (A1M) which was beyond the driver's control. GPS data confirmed driver took the fastest alternative route.
Resolved: 10 Feb 2026 • Duration: 2 days
DIS-0035
✅ Resolved — Split
LL-1042 • Leeds → Birmingham
🧤 Goods Damaged — minor scuff on 1 item
£108
Resolution: Partial — 85% payment released (£91.80). £16.20 refunded to DesignHub for minor cosmetic damage to one item. Both parties accepted.
Resolved: 21 Jan 2026 • Duration: 3 days
DIS-0028
✅ Resolved — In Your Favour
LL-1031 • London → Reading
💰 Incorrect Amount — business underpaid
£45
Resolution: Full agreed amount released. The counter-offer acceptance was confirmed in the app — the original lower amount was a system error. Corrected and paid.
Resolved: 6 Jan 2026 • Duration: 1 day
⚖️ Fair Dispute Process
1
Dispute raised — either party can raise within 48 hours of delivery
2
Escrow frozen — funds are locked, protecting both sides
3
Evidence submitted — both parties provide photos, POD, messages
4
LoadLink reviews — our team reviews within 48 hours
5
Resolution — funds released, split, or refunded. Both parties notified.